Troubleshooting, repair & maintenance
Get your equipment the attention it needs.
Practical support for equipment faults, routine maintenance and the issues that interrupt your clinic’s day.
From symptoms to next steps
Start with what
you’ve noticed.
A fault message, an intermittent problem or a worn component can all be reasons to arrange service.
Tell us what is happening and which equipment is affected. We’ll help you determine the next step for assessment, repair or maintenance.
How we can help
Support through the
life of your equipment.
We work with physiotherapy and rehabilitation practices to address equipment problems and plan ongoing care.
Fault assessment
Discuss symptoms, error messages and changes in performance to establish an appropriate assessment.
Service & repair
Review the available repair options for your equipment and the work needed to address an identified issue.
Planned maintenance
Arrange routine attention for equipment wear and servicing needs, based on the device and how it is used.
Make your enquiry easier
A little information
goes a long way.
Gather what you can before contacting us. If you’re unsure of a detail, just let us know.
Start a service enquiryEquipment details
The make, model and serial number, if available. Include a photo of the label in your email if that’s easier.
What is happening
Describe the fault, when it occurs and any error message shown on the equipment.
Clinic & contact information
Tell us your clinic location, the best person to contact and any timing considerations.
Service questions
Let’s make the
next step clear.
Do you repair every make and model?
Availability depends on the equipment, fault and parts required. Send the make and model so we can confirm whether we can help.
Can I ship equipment to you?
Contact us before shipping. We need to confirm that we can accept the equipment and agree on the service arrangements and delivery details.
Can you tell me the cost in advance?
Share the equipment details and symptoms so we can discuss pricing and the assessment required. Some problems need an inspection before repair options can be confirmed.
Do you provide on-site service?
Our main service area is Toronto and the GTA. Contact us with your location and equipment details to discuss the arrangements available.
Let’s work out the next step.
Tell us about the equipment and the issue. Our team will help you plan from there.